What our customers say about us.
Here’s a collection of comments taken from our recent Customer Satisfaction Survey completed in June 09:
“The EVs are supportive and friendly, they are a pleasure to work with.”
“NCFE is an excellent awarding body, they are genuinely interested in what we do, communication is good and unlike other awarding bodies we have regular face to face meetings with them.”
“They have changed the website recently, which has made it more user-friendly.”
“Our External Moderators have been fantastically helpful and supportive and they have excellent subject knowledge.”
“I like the directory of products and services, it gives good clear information. I like the clarity of the EV reports, they are easy to read and we get important feedback.”
“They are a very friendly organisation to deal with.”
“I have always found the members of staff really helpful. The EV has been really informative.”
“Our EV has been great with us; he’s been extremely helpful and supportive when we have needed it.”
“I have always found NCFE very efficient, they reply to emails promptly, external moderation is done efficiently and they are constructive in what they tell us, they give us clear points on ways to improve and they gave us useful help when we were getting the course organised.”
“It is a really well run organisation.”
“I like working with NCFE, I don’t have any problems with them.”
“As an organisation I have found them so helpful and proactive with the changes in the structure of the qualification and I hope they continue that.”
“The website allows me to change candidate details or to transfer them without charge, and I can do this myself.”
“I am very happy with them and on a person to person basis I think they are the best.”
“I recently went to an NCFE free event which was fantastic for a very small organisation. We met two of the business development managers and the chief executive who could not have been more helpful and supportive. They have specialist staff and we got to know them and they got to know us. From that event we have had constant support and advice. Not on many occasions do you meet the chief executive of an organisation, it was really good of them to put the time aside, at what was quite a big event, and speak to us.”
“I like the idea that we have a named person and the members of staff are very well trained and good at customer service.”
“NCFE are very easy to work with and very helpful.”
“The website gets easier and easier to use and it was easy to use in the first place!”
“In terms of the portal it is very clear and easy to follow; this saves a lot of time. NCFE are a very helpful board with the best website in terms of information and accessibility.”
“NCFE is user-friendly, they are more responsive, especially getting an EV, and also the approval process is simpler.”
“I would certainly compliment NCFE for devising a user-friendly website that has the advantage of providing specific contact numbers.”
“I think they are a good awarding body and very approachable, whereas some awarding bodies can be scary, e.g., EV or audit.”
“I am very pleased with NCFE, they are very helpful.”
“I am impressed with what I have seen of NCFE and I would like to do more work with them.”
“I have been very pleased with the service offered by NCFE - it has been excellent.”
“My centre contact is fantastic, as are all the members of staff; they are always friendly, helpful and reliable.”
“I really appreciate the fact that I have a direct number to a dedicated service team, they are always helpful and efficient and I don’t have to wait in a queue to get to them.”
“They are keeping us very well informed about the change of framework the government are bringing in, whereas other awarding bodies just aren’t bothering, so communication has got better.”
“They always keep in touch and let you know what’s going on, even when you aren’t using their courses, I think this is very appropriate.”
“I am appreciative of the high standard of customer service that is offered by NCFE.”
“The team we deal with is very supportive, they even remembered the wedding day of one of our members of staff and they sent champagne and flowers, which reflects the way they deal with us.”