Customer Service - the NCFE way
At NCFE, we’re passionate about providing exceptional customer service and exceeding your expectations. We think our approach to customer service makes us different – easy to do business with, flexible and responsive.
We’re different because of:Personal contacts - when you work with us, you’ll be given the name of a dedicated Centre Support Assistant who’ll be responsible for all your needs from general questions to producing certificates for your learners. We’ll give you their direct line and email address and we never ever keep you waiting on the phone!
Plain English – our publications and communication are as easy to understand as possible - we don’t do jargon!
Super fast service – we do everything quickly from answering the phone (usually within 5 seconds) to sending your certificates (within 10 working days of you sending the signed paperwork).
You can read our full customer service commitment which gives details of all our service level agreements
here.
Got something to say?Your feedback’s really important to us. If you want to give us your thoughts about how we could improve our products or service, click
here to email us or just pick up the phone and tell us!
Every year we carry out a customer satisfaction survey. You can read more about how the survey works
here.
Page author Hilary Whitaker hilarywhitaker@ncfe.org.uk June 08
© Copyright 2006 NCFE